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Pay your Invoice on line
(It's easy! click here.)
The REPAIR process: After reading scroll
down to the bottom to download the repair form.
through the questions below before submitting your repair form.
1) DO YOU REQUIRE RMA NUMBERS?
Please read through these questions and then scroll down to download the repair form.
2) HOW DO I SEND MY INSTRUMENTS IN FOR REPAIR?
must be sterilized. Unsterilized instruments will be returned unrepaired.
UPS, FED EX or USPS insured. Use a $85.00 per item average for insurance.
c. Please email the repair department with the tracking number of the package
you are sending.
3) WHERE DO I SEND?
sterilized instruments and the repair form to:
George Tiemann & Co.
25 Plant Ave
Hauppauge NY 11788
Attn: Repair Department
include an email address and a phone number. Some of our repairs are done during
the night time hours. Orders without emails may be delayed.
4) HOW LONG DOES IT TAKE TO
DO A REPAIR
a. Standard turnaround time is 5-10 business days.
5) IS THERE A RUSH SERVICE?
there are two types of Rush Service.
i. Overnight. means that it will ship within 24 hours with an Overnight return
service. There is a $2.00 per item surcharge and there is a $80-$100 overnight
ii. Less than 5 days, there is $1.00 surcharge per item. Depending on when you
require them back the freight charge can be between $15-$100.
The deciding factor is the date indicated as the “Need BY”.
We will ship using the appropriate method to have it back in your office by
the specified date. Additional Charges will apply.
iii. Tungsten Carbide Needle Holders cannot be done through the RUSH service
process due to the time it takes to replace the jaws.
iv. If you have a specific date you would like the items returned by please
indicate that on the repair form. Note that additional charges may apply.
6) I HAVE OVER 25 INSTRUMENTS
NEEDING REPAIR, CAN I GET RUSH SERVICE
a. In most
cases yes, however, please email firstname.lastname@example.org letting us know how
many instruments are being sent and when they are needed back.
b. Please speak to a repair representative to make an appointment at (631) 273-0005
7) DO YOU REPAIR INSTRUMENTS OF ANOTHER MANUFACTURER’S?
8) DO YOU HAVE A PRICE LIST FOR REPAIR?
a. We have
a price guide. Depending on the level of repair required additional charges
b. Return freight will
be added to your invoice. The return freight charge is between $15-$25 ground
shipping depending on the number of instruments.
c. Your returned package will be fully insured for replacement value.
9) HOW CAN I CHECK THE STATUS OF MY REPAIR?
email email@example.com with your customer code, email, name & phone
number and we will reply.
can also call us at (631) 273-0005 (option 2).
10) WHAT IF MY INSTRUMENT
IS BEYOND REPAIR?
deemed beyond repair will be returned.
b. If you permit us to replace them there is a 10% discount on all replaced
11) ANY QUESTIONS NOT ANSWERED ABOVE
a. Please email firstname.lastname@example.org or call the repair department at (631)
273-0005 (option 2)
We must be able to contact you by email.
Orders without an email will be delayed.
To begin the repair process
please download this form.
A copy of the form MUST be sent in with the repairs.
If one is not sent this will delay the processing.