S=1 George Tiemann & Co.
George Tiemann celebrating 190 years
George TiemannScissor Depot
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+1 (631) 273-0005
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2020 AAD Annual Meeting in Denver is Canceled due to COVID-19 Outbreak. Repairs during the Corona Virus:
AAD convention specials:
Due to the cancellation of AAD, we would like to offer you the following AAD convention specials even if you were not going to attend:
1) on Instruments: Buy 4 instruments and get the 5th one free (20% off). Must be the same instrument. Or 10% off if you add less than 5 to your cart.
2) on CryoPro 10 oz or 16 oz: $575.00 for 1 or $550.00 each for 2 or more.
3) on Hyfrecator 2000: $825.00 for 1 or $800.00 each for 2 or more.
These promotions will be applied by our staff before shipping.
Please give us a call if you have any questons.

Here at Tiemann, we are focused on the safety and health of our employees while still striving to address the needs of our customers. We are committed to maintaining our service to you, while also doing our part to limit the spread of COVID-19. We are letting our customers know our shop is remaining open for any sharpening and repairs your instruments may need. We will remain open as long as we are permitted to by law. Please let us know if we can help in any way. Above all, we wish you and your families health and safety during these unprecedented times. Our repair forms can be downloaded from our website. (by clicking on the REPAIRS DURING CORONA VIRUS)
If you have any questions: Technical questions, questions regarding an order, looking for something and you don't see it on our website; please call our Sales Department.
Setting up a New Practice or Expanding your practice: Please call and ask for one of our Sales Representatives to go over what you may require and any further discounts that could be applied.
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The REPAIR process:

Please read through these questions before submitting your repair form at the bottom of this page.


1) DO YOU REQUIRE RMA NUMBERS?

        a. No. Please read through these questions and then scroll down to download the repair form.

2) HOW DO I SEND MY INSTRUMENTS IN FOR REPAIR?

        a. Instruments must be sterilized. Unsterilized instruments will be returned unrepaired.
        b. Ship UPS, FED EX or USPS insured. Use a $85.00 per item average for insurance.
        c. Please email the repair department with the tracking number of the package you are sending.


3) WHERE DO I SEND?

        a. send sterilized instruments and the repair form to:
                George Tiemann & Co.
                25 Plant Ave
                Hauppauge NY 11788
                Attn: Repair Department
        b. Please include an email address and a phone number. Some of our repairs are done during the night time hours. Orders without emails may be delayed.

4) HOW LONG DOES IT TAKE TO DO A REPAIR
        a. Standard turnaround time is 5-10 business days.

5) IS THERE A RUSH SERVICE?
        a. Yes, there are two types of Rush Service.
                i. Overnight. means that it will ship within 24 hours with an Overnight return service. There is a $2.00 per item surcharge and there is a $80-$100 overnight freight charge.
                ii. Less than 5 days, there is $1.00 surcharge per item. Depending on when you require them back the freight charge can be between $15-$100.
                    The deciding factor is the date indicated as the “Need BY”.
                    We will ship using the appropriate method to have it back in your office by the specified date. Additional Charges will apply.

                iii. Tungsten Carbide Needle Holders cannot be done through the RUSH service process due to the time it takes to replace the jaws.
                iv. If you have a specific date you would like the items returned by please indicate that on the repair form. Note that additional charges may apply.

6) I HAVE OVER 25 INSTRUMENTS NEEDING REPAIR, CAN I GET RUSH SERVICE
        a. In most cases yes, however, please email repairs@georgetiemann.com letting us know how many instruments are being sent and when they are needed back.
        b. Please speak to a repair representative to make an appointment at click to dial phone: +1 (631) 273-0005 option "repairs"

7) DO YOU REPAIR INSTRUMENTS OF ANOTHER MANUFACTURER’S?

        a. Yes

8) DO YOU HAVE A PRICE LIST FOR REPAIR?

        a. We have a price guide. Depending on the level of repair required additional charges may apply.
        b. Return freight will be added to your invoice. The return freight charge is between $15-$25 ground shipping depending on the number of instruments.
        c. Your returned package will be fully insured for replacement value.

9) HOW CAN I CHECK THE STATUS OF MY REPAIR?
        a. Please email repairs@georgetiemann.com with your customer code, email, name & phone number and we will reply.
        b. You can also call us click to dial phone: +1 (631) 273-0005 option "repairs".

10) WHAT IF MY INSTRUMENT IS BEYOND REPAIR?
        a. Instruments deemed beyond repair will be returned.
        b. If you permit us to replace them there is a 10% discount on all replaced items.

11) ANY QUESTIONS NOT ANSWERED ABOVE
        a. Please email repairs@georgetiemann.com or call the repair department at click to dial phone: +1 (631) 273-0005 option "repairs"
 

We must be able to contact you by email. Orders without an email will be delayed.
 
To begin the repair process please download this form.
A copy of the form MUST be sent in with the repairs. If one is not sent this will delay the processing.
click here to checkout this month's specials