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2020 AAD Annual
Meeting in Denver is Canceled due to COVID-19
Repairs during the Corona Virus:
Due to the cancellation of AAD, we would like
to offer you the following
even if you were not going to attend:
1) on Instruments:
Buy 4 instruments and get the 5th one
free (20% off). Must be the same
instrument. Or 10% off if you add less
than 5 to your cart.
2) on CryoPro 10 oz or 16 oz:
$575.00 for 1 or $550.00 each for 2 or more.
on Hyfrecator 2000: $825.00 for 1 or $800.00
each for 2 or more.
These promotions will be applied by our staff before shipping.
Please give us a call if you have any questons.
Here at Tiemann, we are focused on the safety and health of our employees while still striving to address the needs of our customers. We are committed to maintaining our service to you, while also doing our part to limit the spread of COVID-19. We are letting our customers know our shop is remaining open for any sharpening and repairs your instruments may need. We will remain open as long as we are permitted to by law. Please let us know if we can help in any way. Above all, we wish you and your families health and safety during these unprecedented times. Our repair forms can be downloaded from our website. (by clicking on the
REPAIRS DURING CORONA VIRUS)
If you have any
questions: Technical questions,
questions regarding an order, looking
for something and you don't see it on
our website; please call our Sales
Setting up a New Practice or Expanding
your practice: Please call and ask for
one of our Sales Representatives to go
over what you may require and any
further discounts that could be applied.
The REPAIR process:
through these questions before submitting your repair form at the bottom of
1) DO YOU REQUIRE RMA NUMBERS?
Please read through these questions and then scroll down to download the repair form.
2) HOW DO I SEND MY INSTRUMENTS IN FOR REPAIR?
must be sterilized. Unsterilized instruments will be returned unrepaired.
UPS, FED EX or USPS insured. Use a $85.00 per item average for insurance.
c. Please email the repair department with the tracking number of the package
you are sending.
3) WHERE DO I SEND?
sterilized instruments and the repair form to:
George Tiemann & Co.
25 Plant Ave
Hauppauge NY 11788
Attn: Repair Department
include an email address and a phone number. Some of our repairs are done during
the night time hours. Orders without emails may be delayed.
4) HOW LONG DOES IT TAKE TO
DO A REPAIR
a. Standard turnaround time is 5-10 business days.
5) IS THERE A RUSH SERVICE?
there are two types of Rush Service.
i. Overnight. means that it will ship within 24 hours with an Overnight return
service. There is a $2.00 per item surcharge and there is a $80-$100 overnight
ii. Less than 5 days, there is $1.00 surcharge per item. Depending on when you
require them back the freight charge can be between $15-$100.
The deciding factor is the date indicated as the “Need BY”.
We will ship using the appropriate method to have it back in your office by
the specified date. Additional Charges will apply.
iii. Tungsten Carbide Needle Holders cannot be done through the RUSH service
process due to the time it takes to replace the jaws.
iv. If you have a specific date you would like the items returned by please
indicate that on the repair form. Note that additional charges may apply.
6) I HAVE OVER 25 INSTRUMENTS
NEEDING REPAIR, CAN I GET RUSH SERVICE
a. In most
cases yes, however, please email firstname.lastname@example.org letting us know how
many instruments are being sent and when they are needed back.
b. Please speak to a repair representative to make an appointment at click to dial phone: +1 (631) 273-0005 option "repairs"
7) DO YOU REPAIR INSTRUMENTS OF ANOTHER MANUFACTURER’S?
8) DO YOU HAVE A PRICE LIST FOR REPAIR?
a. We have
a price guide. Depending on the level of repair required additional charges
b. Return freight will
be added to your invoice. The return freight charge is between $15-$25 ground
shipping depending on the number of instruments.
c. Your returned package will be fully insured for replacement value.
9) HOW CAN I CHECK THE STATUS OF MY REPAIR?
email email@example.com with your customer code, email, name & phone
number and we will reply.
can also call us click to dial phone: +1 (631) 273-0005 option "repairs".
10) WHAT IF MY INSTRUMENT
IS BEYOND REPAIR?
deemed beyond repair will be returned.
b. If you permit us to replace them there is a 10% discount on all replaced
11) ANY QUESTIONS NOT ANSWERED ABOVE
a. Please email firstname.lastname@example.org or call the repair department at click to dial phone: +1 (631) 273-0005 option "repairs"
We must be able to contact you by email.
Orders without an email will be delayed.
To begin the repair process
please download this form.
A copy of the form MUST be sent in with the repairs.
If one is not sent this will delay the processing.